Awareness in Excellence in customer service

$500

Duration: 8 hours – 2 days 4 hours per day

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Description

Overview This course promotes a culture of service excellence through skills, systems, and values that ensure world-class customer service. Learning Objectives Understand drivers of customer service excellence. Learn communication and empathy techniques. Apply quality frameworks for service evaluation. 2-Day Outline Day 1: Customer expectations and satisfaction Service quality standards Communication and problem solving Day 2: Handling complaints and difficult situations Emotional intelligence and empathy Service excellence improvement plans

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