Awareness in Customer Experience

$500

Duration: 8 hours – 2 days 4 hours per day

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Description

Overview A practical course to understand, design, and manage excellent customer experiences across touchpoints. Learning Objectives Understand customer journey mapping. Apply design thinking in CX. Learn to measure and improve CX. 2-Day Outline Day 1: CX principles and customer journey Voice of the Customer (VoC) Touchpoint evaluation Day 2: CX metrics and KPIs CX governance and strategy Action planning and improvement

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