Overview
This course builds capacity in managing and improving business processes for efficiency and quality.
Learning Objectives
Understand process mapping and modeling.
Learn improvement tools (Lean, Six Sigma).
Build frameworks for process governance.
2-Day Outline
Day 1:
Introduction to process management
Process documentation and analysis
Value stream mapping
Day 2:
Process improvement methodologies
RACI matrix and KPI integration
Governance and monitoring
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