Service design and co-creation of value professional

Overview

A course to equip professionals with tools to design human-centered services and co-create value with users.

Learning Objectives

Learn service design thinking and tools.

Engage stakeholders in co-creation.

Prototype and test new services.

2-Day Outline

Day 1:

Service design principles

Customer journey and persona development

Ideation and blueprinting

Day 2:

Co-creation methods and tools

Prototyping and testing

Embedding feedback into design